Desktop Support Technician – Gothenburg – Onsite

We are now looking for a Desktop Support Technician on behalf of our client in Gothenburg. 

In the role as Desktop Support Technician, you will for instance work with:

·      Administration of Addigy MDM (Mobile Device Management) system for Mac computers & iOS devices

·      Manage case load through ticket system, documenting support tickets

·      Develop and manage knowledge base documents for internal IT teams and end users

·      Onboarding and offboarding operations

·      Provide assistance with Network management and configuration of the Gothenburg office from the Director of networks and systems

·      Teir 1 and 2 support for company owned end user devices and peripherals

-       Mac and Windows based computers

-       Using Addigy to manage Macs and Kaseya to Manage Windows devices

-       iOS devices

-       Assist team members in US & India with support items when applicable

-       Communication with end users via ticket system, email and Microsoft Teams 

·      Audio-Visual conferencing support in coordination with the primary AV support technician

-       Support of conference hardware & software 

As a person it is important that you are communicative, driven, and responsible. Also, you should be comfortable with speaking English, since you will participate in team meetings with an US-based team.

Location: Gothenburg, Onsite

Scope: 100%  

Start: ASAP