Senior First Line Support

29 Aug, 2022 to 28 Feb, 2023
Malmö, Sverige

What you’ll do:

Solve incoming tickets through our Jira Service Desk independent and in a professional way. Tickets included everything from a password reset til a computer repair.

Provide on site support and troubleshooting without Windows clients, hardware & software.

Upgrade and rebuild our Windows clients when needed.

Execute the onboarding & offboarding, including setting up PCs and user accounts for new hires.

Managing procurement for the Malmö location.

Create documentation of your solutions in our internal database.

Maintain our meeting rooms making sure they’re running as intended and providing a smooth user experience.

Handle purchases of hardware and software as well as license management.

Nice to have:

2+ years of IT experience, a plus if it’s prior experience of working in a Game Development Studio.

Previous experience working with Active Directory & Google Workspace.

Passionate about technology and gaming and have an interest in what’s happening on the market.

Who you are

Fluent in English, the company language, both written and verbal communication. Swedish is a plus but not a must.

Positive, engaged and down to earth.

A team player and able to work constructively across functions.

A pragmatic, unpretentious problem solver with strong communication skills

Ability to work independently and find your own solutions and create documentation to share the knowledge you have gained.

Capable of finding solutions to new problems and solve them quick, independently and efficiently