Product Manager

Role:

• Shape the next-generation support experience, from discovery to delivery and iteration.

• Translate customer and business needs into clear product requirements and priorities.

• Collaborate with UX, engineering, analytics, and stakeholders to launch seamless digital experiences.

• Define, track, and optimize key success metrics like deflection rate, CSAT, and chat adoption.

• Use experimentation and customer insights to inform strategic decisions and product improvements.

Essential requirements:

• Experienced Product Manager with a digital background, ideally in Retail, AI or customer support.

• Strong communicator and collaborator who thrives in cross-functional teams.

• Customer-focused problem-solver with a data-informed mindset and ability to prioritize impact.

• Comfortable with ambiguity, agile processes, and continuous improvement.

• Curious and proactive—always looking for smarter ways to serve customers and enhance the team’s ways of working.

Please explain how you meet all the requirements when applying.

Utilization: 100%

Location: Stockholm

Period: 01-02-2026-30-09-2026

Last day to apply: 09-01-2025

We present regularly. This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement, we recommend that you submit your application as soon as possible.