Polestar - RFQ - Service Owner Process Automation - LP412
About the role (Assignment description and main responsibilities)
We are proud Service Now and Atlassian customer and are looking for an experienced and
motivated Service Owner to help continue pushing our internal processes to be the best within
the community. We offer an assignment that is best suited for someone that is interested in
having the opportunity to work hands-on within all areas of Service Now and Atlassian and
enjoys building their subject matter expertise.
The selected candidate will be engaged in the requirement elicitation, design, development and
maintenance of business automation and collaboration projects across the different business
areas and secure we are using our strategic platforms in the best way. You will work closely
with the Process Automation teams to ensure a successful implementation and provide
documentation for each phase of the development life cycle.
Assignment description and main responsibilities:
Service Owner:
• Documentation about the services including SLA (Service Description, Stakeholder
mapping, Process mapping, Initiatives, Incident Management, Knowledgebase)
• Working with the roadmap 0-36 and securing the scope for the new team (Service Now
and Atlassian, The Roadmap must be communicated and aligned with business needs
for the stakeholders of the service).
• Working with Vendor & partner management (Renewal of contracts, Monthly or
quaterly meeting with vendor, Act as interface between business and vendor, Follow up
on support issues)
o Service Now
o Atlassian
o New Service from Tech hub (2 resources).
• Compliance (Internal & External audits, SOC 3rd Party Assurance, SOX Controls).
• Sourcing Strategy
o Procurement Process New Products, Follow Procurement Process
o Create RFP/RFQ Material
o Host Demo sessions
o Legel/Security Review
o Long-term, inhouse competence, inhouse development a mix or other options?
Service Now and Atlassian Business Analyst:
• Ensure business requirements are clear before development.
• Ensure completed developments correspond to requirements.
• Main POC for business initiatives and analysis.
• Initiative Lead (In case of initatives that affects the service, Service owner should act as Initiative Lead or as a Stakeholder/SteerGroup member for that initiative)
• Support in Service Now system testing when required.
Competence requirements
• Experience working with Service Now on a professional level (>10 years).
• Experience working with Atlassian.
• Experience as product, - business owner or team lead managing cross-functional agile teams and planning demands in line with business priorities
• Proven track-record in leadership roles with the experience of coaching and building high performing digital teams
• Experience in customer centric development processes and data-inspired decisionmaking
• Experience with resource management
• Experience with stakeholder – and supplier management
• Experience working with budget planning and follow up
• Experience with requirement gathering, analysis and process assessment
• Driven and self-motivated with a focus on results and strong sense of accountability and commitment.
• Ability to anticipate, draw conclusions, and adapt to changing needs as well as engage with business.
• Ability to collect, organize, analyze significant amounts of information with attention to detail and accuracy.
• Experience in handling a constantly changing environment requiring multiple ways of working
• Strong communication skills to be able to create trust and convey complex ideas and alternatives to the teams and all stakeholders in different areas
• Master verbal and written communication in English on a professional level, and prior work experience in an international/global context.
• Proficient in agile methodologies and tools.
• Hands on configuration experience in Service Now.
• Project management experience is a plus.
The team
At Polestar, you will be part of a cross-functional and international team, with English as a
natural language for written and spoken communication. You will work close together with
your technical leads (Service Now and Atlassian) and the development teams.
• Experience working with Service Now on a professional level (>10 years).
• Experience working with Atlassian.
• Experience as product, - business owner or team lead managing cross-functional agile teams and planning demands in line with business priorities
• Proven track-record in leadership roles with the experience of coaching and building high performing digital teams
• Experience in customer centric development processes and data-inspired decision making
• Experience with resource management
• Experience with stakeholder – and supplier management
• Experience working with budget planning and follow up
• Experience with requirement gathering, analysis and process assessment
• Driven and self-motivated with a focus on results and strong sense of accountability and commitment.
• Ability to anticipate, draw conclusions, and adapt to changing needs as well as engage with business.
• Ability to collect, organize, analyze significant amounts of information with attention to detail and accuracy.
• Experience in handling a constantly changing environment requiring multiple ways of working
• Strong communication skills to be able to create trust and convey complex ideas and alternatives to the teams and all stakeholders in different areas
• Master verbal and written communication in English on a professional level, and prior work experience in an international/global context.
• Proficient in agile methodologies and tools.
• Hands on configuration experience in Service Now.
• Project management experience is a plus.
